Shipping and Return Policies

Shipping Policy

Stepsonlineorthotics.com ships single pair orders to any destination in the continental contiguous United States for a flat rate as specified in the checkout process. Shipping and handling charges for multiple pairs and destinations outside the continental U.S. are based on order quantity and destination and will appear during the checkout process.   For any questions, call 203-725-6179 or email at info@stepsonlineorthotics.com.

Most orders will be shipped within 2 -3 days of placing order.  

Due to COVID-19 orders are taking longer than normal to process and ship. Thank you for your patience.

Return/Exchange Policy

Unmodified LittleSTEPS Orthotics, littleSTEPS Gait Plates and Quadrasteps purchased from Stepsonlineorthotics.com can be returned for refund or exchange within 30 days of purchase.  Send any return/exchange request to info@stepsonlineorthotics.com for prior authorization and shipping instructions.  Refunds/credits do not include shipping costs and taxes.  Pairs that have been modified with topcovers or any adjustments cannot be returned or exchanged.